These Terms of Service are set up to keep things running smoothly for all of us and to set proper expectations. When you approve your estimate for service with us, you are accepting our Terms of Service*.
*revised Feb 6, 2025 – *subject to change without notice if needed – please check back frequently.
Contracting with ACCLC for Lawn & Landscape Services 🤝
- All our packages and recurring services AUTO-RENEW each year!
- We’ll keep you on the schedule unless you submit cancellation request, so there’s no need to request a new quote every year. For any cancellations, we request a minimum of 2 weeks notice.
- If you wish to make changes to your existing services, you may use the ACCLC Client Portal to message us – or call or text or email. Please be sure you receive a confirmation back from us on any changes.
- We want you happy! Our objective is to provide such great service, you’ll never want to leave us. Therefore, please contact us if there is an issue with your service.
- We strive to provide reliable, quality service at a fair price.
- Our crew will be well-groomed in appearance and be courteous, respectful and professional at all times.
- A valid credit card must be on file for auto-pay prior to scheduling services, and payments will automatically be processed when services are completed.
- There will be a $35 fee for NSF advanced payments via check and a $10 fee for declined credit card transactions. Services may be paused until account is current with valid credit card on file. Once a card has declined a 2nd time, we may require advance payment for all services.
- For larger jobs or 1st time service, we require a 50% deposit prior to service.
- A $35 Trip Charge will be applied If we show up but can’t work due to yard/house projects, moving trucks, construction blocking street, fallen trees, or drought conditions, etc. that could interfere with your service. Please be sure to let us know as soon as you anticipate an issue.
Your Preparation for Service
- For aerations or projects that require digging (mulch installations, burying of downspouts/drainage pipes, trenching, planting, etc.), we suggest you call 811DIG to mark utilities and that you also mark all invisible fences, cables and irrigation lines / heads, and hard-to-see items etc. We can’t be held responsible for hitting things we don’t see. Spray paint or flags make great markers.
- Provide key or code to gain access thru any locked gates.
- Pick up all miscellaneous items from lawn — including trash, doggy piles, toys, furniture, hoses, large sticks, etc. before your scheduled service. There will be an additional charge due for extra clean up needed if we step in or run our equipment thru ‘doggy piles’ ($15) or have to pick up or move toys, sticks, furniture etc. We may also go around said items.
- We offer Pooper-Scooper Services as an add-on to regular lawn maintenance service. Less worry and stress!
Extra Info for Weekly Lawn Maintenance Clients
- We will arrive every week for your lawn mowing service and will do our best to come on the same day every week.
- In the case of inclement weather forecasts or weather delays, we may come early or be delayed, but we will get back on our normal schedule the following week – even if it’s just a few days between mowing services.
- For weeks that require a double cut, or anytime we spend extra time than normally expected, we may charge for extra time and labor. This is common in spring and with initial services.
- Fuel Surcharge* will be implemented whenever fuel is above $3.50/gallon. This will be shown as a separate line item on your invoice. To simplify billing, this may be assessed on a weekly or monthly basis – depending on frequency required.
- If fuel reaches $3.51/gallon, we’ll add a surcharge of $1.00; for each additional $.50 increase in fuel cost/gallon, we will add an additional $1. As of 02/06/25, fuel costs were under $3/gallon, so our fuel surcharge is currently $.00
- You may skip your lawn mowing service up to 4 times during the season without losing your spot on our schedule. Simply text us at 317-721-7669 at least 48 hours in advance with your request for a workaround or to skip a service, and we’ll do our best to accommodate.
- Please keep trees and bushes pruned so that we can access the lawn safely. We do offer shrub trimming, if you would like us to trim them up for you.
- Please make sure your irrigation heads are working properly and not sticking up – as they could get hit with a mower blade, etc., as we cannot be held liable for damage caused by hitting items not functioning correctly – or that we don’t see.
Our Scheduling
- We schedule all work Mon-Fri – but our schedule may get stretched to the weekend due to weather conditions out of our control.
- Mulch installation services, lawn treatments and clean-ups will begin as soon as weather allows (usually mid to late March) but can be requested at any time during the season.
- Lawn Maintenance will begin late March or early April – and will continue thru November or early December.
- Aerations are typically done in May and September.
- Leaf Clean-Up is typically October thru mid-December.
- Gutter clean outs are in July (after helicopters fall) and again in December.
We are generally closed from mid-December thru mid-March, but with mild temperatures and lack of snow, we may offer work to keep guys busy thru the winter.
Our Promise – Reliability, Professionalism & Communication
We appreciate the opportunity to work with you. Our goal is to exceed your expectations and keep you as a lifelong client!
We are so excited to be working with you!
Team ACCLC